The Order & Payment Process
How do I place my order?
We are excited to assist you with the order process. You can place your order three ways:
Give us a call at
Email us at firstname.lastname@example.org
Via our online order process at www.promowe.com
Can I order blank products?
PromoWe wants you to have the item you're looking for your business. Even if this means you don't require any customization. On most cases, we can accommodate blank products. Please contact us via email or phone to inquire about blank products. Please keep in mind, there may be a minimum order requirement.
What is the visual proof approval process?
Once you have confirmed your order, we will provide you a visual proof layout for approval. During this time, you will review spelling, imprint color, imprint size, item color, etc. Once we have your approval, your order is then queued for production. Your order will not be placed into production until we have your written approval.
What is a setup charge?
The setup charge is the cost associated of creating the screen, dye, plate or any other imprint method to create/setup your artwork on our machines. This is a one-time charge unless your artwork changes on your next order.
Do you offer Rush Services?
Rush service is available on most of our promotional items. Rush fees may apply. Please contact us for more information.
How do I reorder?
We are happy you were pleased with your first and order and are ready to do it all over again. Please email or call us with your previous order number and we will do the rest for you. Keep in mind, no setup charges apply on reorders as long as the artwork remains the same.
What is standard production?
Standard production is the time required to customize and package your order. Standard production times vary upon the item you are ordering.
What forms of payment do you accept?
All Major Credit Cards (Visa, Mastercard, American Express, Discover)
Business or Personal Checks*
Purchase Orders (government agencies only)
* If you choose to pay for your order via business or personal checks, we do require the check to clear first. Once the check has cleared, we will begin production on the order.